Patient care in radiography. (b) Press Ganey service report for patient satisfaction in the outpatient setting. Figure 4. The first column under “All Respondents” (“All Facility DB Rank”) refers to the national percentile ranking among all facilities administering Press Ganey patient satisfaction surveys. For this reason, Showing respect for patients’ values, preferences, and expressed needs includes understanding and respecting patients’ cultural beliefs and practices, involving patients in their own care, and understanding and respecting patients’ therapeutic goals. Computer-generated drawings show a waiting room (a) and patient registration rooms (b) designed with several patient-centered features, including space to read or nap, easy access to movable chairs and sofas, and private areas for registration. DB =database, OH = Ohio, Std = standard. Patient-centered design features for diagnostic and treatment areas include placing nature scenes or relaxing images in the patient’s line of sight to provide distraction (Fig 6); using sheets and pillows to minimize patient contact with cold metal equipment; making available a variety of musical selections through earphones or headsets; monitoring room temperature so that patients are comfortable in gowns; and ensuring privacy before, during, and after examinations and procedures (26). Proper care and maintenance of that equipment is also essential. 3, Journal of Radiology Nursing, Vol. The second column (“UHC Facilities Rank”) refers to the percentile ranking among similar academic institutions in the University HealthSystem Consortium (UHC). Radiologists have traditionally been characterized as “doctor-to-doctor” consultants who are distanced from patients and work within a culture that does not value patient centeredness. Patients with CXR done before treatment had longer mean door-to-needle times than those without pretreatment radiography (75.8 vs 58.3 minutes, p = 0.0001). Within Radiography in the UK, elements of PCC are embedded within professional body publications and guidance documents, but there is limited research evidence exploring whether perceptions of PCC are equivalent between those delivering (radiographers) and those experiencing (patient) care. 300,000,000 customers: patient perspectives on service and quality, Using Lean Six Sigma to improve hospital-based outpatient imaging performance, Creating a patient-centered imaging service: determining what patients want, Creating an outpatient center of excellence in CT, Radiology scheduling: preferences of users of radiologic services and impact on referral base and extension, Changing the face of radiology: redesigning patient-focused care, Effectiveness of clinical decision support in controlling inappropriate imaging, Impact of provider-led, technology-enabled radiology management program on imaging. 103, No. Dr Jonathan McNulty is an Assistant Professor and Head of Subject, Radiography, in the School of Medicine, University College Dublin, Ireland where he oversees the BSc Radiography programme along with over 20 postgraduate programmes and as a University Fellow in Teaching and Academic Development, he has led University-wide educational research projects. 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